Refund and Exchange Policy
Returns & Exchange Policy
If you wish to return the product, you may return the product at your own expense using any carrier. Include a copy of the invoice and the reason for the return. Once the product is returned, examined and confirmed, we will then issue a refund. See below for Incorrect, Broken, Defective, or Damaged Products.
Incorrect, Broken, Defective, or Damaged Products
If the delivered products are incorrect (incorrectly fulfilled by us), broken, defective or damaged, we will replace the products at no additional charge including shipping cost, return cost. If you do not want the products replaced, you may return the products by following our return policy - you will not be responsible for return shipping.
If the delivered product is defected, misprinted, or shipped incorrectly then please follow the steps below:
Send us images of the product email@example.com. Include the order or invoice number and a short description of your problem. A sales representative will reach you within 24 hours.
When an error has been confirmed, we will make every effort to resend the correct order as soon as possible. We will process the redo order exactly as you had originally requested, minus any errors that we made.
Customers have 10 days from the date of delivery to issue a complaint by contacting us, ie an email describing the complaint in full, including supporting pictures showing the error. We will investigate the complaint, and, if the error is confirmed, we will issue a return label to the customer, so they can send the order back. If the product is an in-stock item, we will ship out the correct product within 24 hours.
If the reason for return is a customer error or they just no longer need the product, customers will have 30 days from the date of delivery to return or exchange product.
Once the product is returned back to us and confirmed, a refund will be processed within 7-10 days in the original form of payment.
Responsibility for Return Shipping Costs
If the error has been confirmed to be on us, we will pay the complete shipping cost.
Product exchange is only available for In-Stock Products. To exchange a product, ship the product back to us, at your own expense. Include a copy of the invoice in the return shipment, product name, and quantity of the new product you wish to receive in exchange. Depending on the price of the new product, an additional charge or refund will be made. Product exchanges do NOT qualify for free shipping. Customers are responsible for all shipping costs (exchange only).